Standard Shipping

We offer flat-rate shipping to most Australian metropolitan and capital city areas, with prices starting from $9.95.

Shipping costs may vary depending on your delivery location and the size and weight of your order. The applicable shipping cost will be clearly displayed at checkout before you complete your purchase.

For regional and other eligible areas, flat-rate shipping may be available up to a specified weight limit, generally 3kg or 5kg, depending on the delivery location. If your order exceeds the applicable weight limit, additional shipping charges may apply.

If additional shipping charges are required, we will contact you for approval before dispatching your order.

Express Shipping

Express Shipping is available from $16.95, with the final cost calculated based on your delivery location and parcel weight. The applicable shipping fee will be displayed at checkout.

Same-Day Dispatch

• Orders placed before 10:00am (AEST/AEDT) are generally dispatched on the same business day.
• Orders placed after 10:00am will generally be dispatched on the next business day.
  
  

If your order is urgent, please contact us and we will do our best to assist.

Peak Periods

During busy periods, particularly November and December, please allow 1–2 business days for dispatch. While same-day dispatch cannot be guaranteed during peak periods, Express orders will be prioritised where possible.

Important Delivery Information

• Express Shipping is a faster delivery service but does not guarantee overnight delivery.
• Delivery timeframes are determined by the carrier and may be affected by circumstances outside our control.
• Toy Planet is not responsible for delays caused by the carrier after an order has been dispatched.
• Express Shipping charges are non-refundable where a delivery is delayed by the carrier after dispatch.
• If we are unable to dispatch your order within the expected timeframe, we will contact you as soon as possible.
• If you no longer require your order due to a delivery delay, or for any reason other than a faulty product, return postage costs are the responsibility of the customer.
• Original shipping charges are non-refundable, except where required by Australian Consumer Law.

Dispatch & Delivery Times

• Orders are generally dispatched within 1–2 business days.
• Delivery times vary depending on your location and the shipping service selected.
• Orders are dispatched from our warehouse in Sydney, Australia.

Once your order has been shipped, tracking information will be emailed to you. Tracking details may include an estimated delivery date provided by the carrier.

Lost, Stolen or Damaged Parcels

We take care when packing every order, however parcels can occasionally be lost or damaged while in transit.

For additional peace of mind, Parcel Protection may be available at checkout. This optional service provides additional protection for eligible parcels that are lost or damaged during transit.

If Parcel Protection is not selected, Toy Planet may not be responsible for loss or damage occurring after the parcel has been handed to the carrier, except where our responsibilities cannot legally be excluded under Australian Consumer Law.

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the parcel and its contents so we can assist with your claim.

Incorrect Addresses & Uncollected Parcels

Please carefully check your delivery address before completing your purchase.

If an incorrect or incomplete address is provided, or if a parcel is not collected from the carrier’s nominated collection point within the required timeframe and is returned to us, a $14.95 return-to-sender fee may apply.

This fee is charged by the carrier and may be deducted from any applicable refund or must be paid before an order can be re-sent.

If you notice an error in your delivery address, please contact us as soon as possible. We will do our best to update the address before your order is dispatched.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed. Carrier redirection fees may also apply.

Please monitor your tracking information and follow any collection or redelivery instructions provided by the carrier.

Uncollected parcels returned to Toy Planet may be subject to the $14.95 return-to-sender fee.

Shipping Policy Updates

Toy Planet reserves the right to update shipping charges and delivery conditions where necessary. Any applicable shipping costs will be shown at checkout before payment is completed.