At Toy Planet, we want you to shop with confidence. If you are not completely satisfied with your purchase, our team is here to help.
30-Day Change of Mind Returns Fast Refund Processing Faulty Products Covered by Australian Consumer Law Incorrect Items Replaced or Refunded
Opened, used or damaged products cannot be returned for change of mind. Return postage costs for change of mind returns are the responsibility of the customer.We understand that sometimes you may change your mind about a purchase.
Toy Planet offers a 30-day Change of Mind Return Policy. If you would like to return an item, it must be received by us within 30 days of delivery.
To be eligible for a change of mind refund, products must be:
We reserve the right to refuse a change of mind refund if an item has been opened, assembled, used, damaged, or is no longer in a condition suitable for resale.
Refunds for approved change of mind returns will be for the purchase price of the returned item(s) only. Original shipping charges are non-refundable.
Return postage costs are the responsibility of the customer.
Toy Planet
6 Baratta Road
Tarneit VIC 3029
Australia
Please include your name and order number with your return so we can identify and process it promptly.
Please package returned items securely and appropriately to prevent damage during transit.
Please do not attach postage labels, tape or write directly on the product’s original packaging. Where possible, place the original product packaging inside an outer shipping box or satchel.
Toy Planet reserves the right to refuse a refund where an item has been damaged during return transit due to inadequate packaging.
Once your return has been received and inspected, approved refunds are generally processed within 3–5 business days.
Please allow additional time for the refund to appear in your original payment method, depending on your bank or payment provider.
To make Christmas shopping easier, items purchased between 1 November and 24 December may be returned until 31 January under our Change of Mind Returns Policy.
To qualify for a Christmas Gift Return, items must:
Refunds will be issued to the original payment method for the purchase price of the item(s) only.
Original shipping charges are non-refundable and return postage costs remain the responsibility of the customer.
Items excluded from Change of Mind Returns, including gift cards, clearance items marked Final Sale, trading cards, mystery products and special-order items, are also excluded from Christmas Gift Returns.
The following products are not eligible for Change of Mind returns:
These exclusions do not affect your rights under the Australian Consumer Law.
If your item arrives damaged or develops a fault, please contact Toy Planet as soon as possible.
Where applicable, we will arrange a repair, replacement or refund in accordance with the Australian Consumer Law.
Please email info@toyplanet.com.au and provide:
In some circumstances, we may also request a video to help assess the problem.
Providing clear photographs, videos or other requested information can help us process your claim more quickly.
Depending on the nature of the issue and the product manufacturer, the product may need to be returned to Toy Planet for inspection before a replacement, repair or refund can be approved.
Returned faulty or damaged products are generally assessed within 3–5 business days of receipt, although more complicated cases may take longer.
This policy applies to faults or damage affecting the product itself.
Minor cosmetic damage to external packaging that does not affect the product’s functionality, presentation or suitability for use may not constitute a product fault.
If your product is missing a component, accessory or part, please contact us as soon as possible.
Where practical, we may first attempt to source the missing component from the manufacturer before arranging a replacement or refund.
If you receive an incorrect item, or an item that is substantially different from what you ordered, please contact us within 7 days of delivery.
Once the issue has been verified, we will arrange either:
Where Toy Planet has supplied an incorrect item, we will cover the reasonable cost of returning the incorrect item.
Pre-order cancellation requests made before dispatch may be approved at our discretion.
Once a pre-order item has been dispatched, our standard Returns & Refunds Policy applies.
Estimated arrival dates for pre-order products are provided by suppliers and may change.
Where Click & Collect is offered, collected items are covered by this Returns & Refunds Policy in the same way as shipped orders.
The 30-day return period begins from the date the order is collected.
If a parcel is returned to Toy Planet because of:
Any return-to-sender charges, redirection fees or other carrier charges incurred by Toy Planet may be deducted from any refund where applicable.
Where a refund is requested, the refund amount may be reduced by applicable:
The remaining eligible balance will be refunded to the original payment method.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a replacement or refund for a major failure, as well as compensation for any other reasonably foreseeable loss or damage.
You may also be entitled to have goods repaired or replaced where they fail to meet the consumer guarantees and the failure does not amount to a major failure.
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
If you have any questions about returns, refunds or your consumer rights, please contact us:
Toy Planet
Email:
info@toyplanet.com.au
Return Address:
6 Baratta Road
Tarneit VIC 3029
Australia
We are happy to assist you with your return or refund enquiry.
We’ll email you a voucher worth $10 off your first order over $50.
.At Toy Planet, we’re an Australian online toy store dedicated to bringing families a wide range of toys, games, puzzles, collectibles and educational products at competitive prices.
Our online store is available 24/7, making it easy to shop from the comfort of your home, wherever you are in Australia.
